Case Study
Bengal Gas Company Limited implemented an enterprise GIS solution using ArcGIS technology to modernize the management of its City Gas Distribution (CGD) assets. All assets are maintained digitally and securely stored in a cloud-based system. The solution migrated legacy GIS data and disconnected departmental workflows into a centralized cloud-based platform.
The new GIS system integrates spatial and non-spatial information related to pipelines, valve chambers, regulator stations, cathodic protection systems, PNG and CNG customers, and maintenance activities over the Kolkata GA Area.
The implementation provides a unified environment for planning, monitoring, analysing, and maintaining the entire gas network, enabling seamless collaboration across departments such as Engineering, Operations, Safety, and Customer Service.
Client
Bengal Gas Company Limited
Industry
Utilities – City Gas Distribution (CGD)
Organization Profile
Bengal Gas Company Limited is a leading natural gas distribution company serving industrial, commercial, and residential customers across Kolkata and surrounding regions. It is a joint venture of GAIL and Greater Calcutta Gas Supply Corporation Limited. The company develops and operates City Gas Distribution (CGD) networks, including steel and MDPE pipelines, pressure regulating stations, and CNG stations. BGCL is committed to providing safe, reliable, and clean energy solutions across the region.
Project
Integrated GIS Enterprise and Cloud-Based CGD Asset Management System
Website
www.bgcl.co.in
Before implementing its modern GIS platform, Bengal Gas Company Limited faced several key challenges, including fragmented asset data across multiple departments, limited scalability of its on-premises infrastructure, poor integration with enterprise systems, slow manual data updates, high maintenance costs, and a lack of real-time field access to critical asset information. These limitations affected data accuracy, operational efficiency, and decision-making across the organization.
Fragmented Asset Data – Infrastructure data was stored across multiple departments, leading to duplication and inconsistencies.
Limited Scalability – The on-premises GIS system struggled to support growing asset volumes and user demands.
Poor System Integration – Limited connectivity with other applications and internal systems, restricting seamless data exchange and reducing operational efficiency.
Manual Data Updates – Slow update processes reduced the accuracy and reliability of asset information.
High Maintenance Costs – Legacy infrastructure required significant investment in hardware and support.
Limited Field Access – Field teams lacked real-time access to critical asset data.
These challenges impacted data quality, operational efficiency, and decision-making across Bengal Gas Company Limited.
To modernize its asset management and operational workflows, Bengal Gas Company Limited implemented a comprehensive GIS solution powered by ArcGIS Enterprise. Designed to be secure, scalable, and fully integrated, the platform serves as a centralized digital foundation for managing the company’s City Gas Distribution (CGD) network and associated business processes.
At the core of the solution is a centralized enterprise geodatabase that consolidates all CGD assets and related operational information into a single source of truth. Interactive Web GIS applications enable users to visualize, query, and analyse pipelines, customer connections, and critical network infrastructure through an intuitive browser-based interface. Field operations are streamlined through ArcGIS Field Maps, which allows engineers and technicians to collect and update asset information, inspections, and maintenance records directly from the field using mobile devices.
For operational oversight, ArcGIS Dashboards provides a real time view of key performance indicators, including pipeline length by material and pressure category, CNG station count, active PNG and CNG customers, domestic PNG installation statistics, inspection status, leakage reports, and work order progress. These dashboards transform complex spatial and operational data into actionable insights for management and technical teams.
The platform is also designed to integrate seamlessly with BGCL’s internal applications and business systems, enabling efficient data exchange and a unified view of operational information. This connected environment enhances cross functional collaboration, improves data consistency, and supports faster, more informed decision-making across the organization.
Web Application
The implementation of the ArcGIS Enterprise solution has delivered substantial operational and strategic benefits to Bengal Gas Company Limited, transforming the management of its City Gas Distribution (CGD) network.
Centralized Enterprise GIS Platform
A secure, centralized geodatabase serves as a single source of truth for all CGD assets and related operational information.
Interactive Web GIS Applications
Browser-based applications enable users to visualize, query, and analyse pipelines, customer connections, and other critical assets from anywhere within the organization.
Mobile GIS for Field Operations
ArcGIS Field Maps empowers field teams to collect and update asset information, inspections, and maintenance records directly from site locations.
Real-Time Operational Dashboards
ArcGIS Dashboards provides dynamic insights into key performance indicators such as pipeline length, CNG station count, customer connections, inspection status, and work order progress.
Enhanced Operational Efficiency
Automated workflows reduce manual effort and significantly improve data turnaround times.
Improved Data Accuracy
Standardized data capture and centralized asset management minimize duplication and ensure reliable information.
Faster Decision-Making
Real-time access to spatial and operational data supports timely and informed management decisions.
Increased Field Productivity
Mobile access to current asset information streamlines inspections, maintenance, and reporting activities.
Scalable and Future-Ready Architecture
The platform is designed to support network expansion, additional users, and evolving business requirements.
Cost Optimization
Reduced infrastructure and maintenance costs through the adoption of a modern enterprise GIS platform.
Improved Collaboration
A unified system strengthens coordination by ensuring all departments work from the same authoritative data source.
Regulatory Compliance
Accurate asset records and inspection histories support compliance with Petroleum and Natural Gas Regulatory Board (PNGRB) regulations.
Collectively, these benefits have enhanced operational visibility, strengthened governance, and positioned BGCL to deliver safe, reliable, and sustainable energy services across Kolkata GA.
CNG Stations
Asset Dashboard
Field Map
The implementation of the ArcGIS Enterprise solution has enabled the management of Bengal Gas Company Limited’s City Gas Distribution (CGD) network in Kolkata, delivering substantial operational efficiencies, enhanced decision-making capabilities, and long-term strategic value.
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