Skip to Content

Operations and Maintenance

Two snowplow trucks scraping a snowy road, A grayscale map overlayed with green, yellow, and red areas

For public works agencies, running operations in real time must be second nature. Location-based operations dashboards and asset management software provide the real-time environment and management capabilities that these organizations need to integrate data from finance, customer service, GIS, sensors, and consumer applications for improved decision-making. Machine learning and artificial intelligence reveal opportunities for preventative asset inventory, improved asset maintenance, enhanced traffic management, and streamlined alerts for crews when disruptions occur.

Streamline asset management

GIS allows you to organize your assets, understand their location and condition, and integrate your systems with leading asset management software. Mobile solutions help maintenance workers collect and inspect assets in the field. Give mobile workers the information they need to be more productive and keep assets in top condition.

A computer displaying a map and graphs of city signs, poles, and hydrants

Operate in real time

Advances in technology make it possible for agencies to make decisions in seconds rather than minutes or hours. Sensor data from buildings, personnel, vehicles, and even the environment can provide real-time feedback about what is happening in the field. Achieve efficient operations by using the most up-to-date data on conditions and community needs.

A computer displaying a live traffic map with sidebars showing accidents, traffic jams, and road closures

Achieve field mobility

With GIS, public works crews and managers are operating on one authoritative source of information. Staff can now immediately analyze data collected in the field for a more action-oriented approach, supporting and connecting your staff working in the field and back in the office, operationalizing the information, and improving service quality.

A computer displaying dashboard and map for debris reporting

Automate workflows and predict conditions

Expand the application of GIS with artificial intelligence and machine learning capabilities. You can better understand patterns and reduce impacts, adjust traffic conditions in real time, predict maintenance, monitor trash conditions, conduct asset management, and train computers and algorithms to identify blight.

A computer displaying a map of green, yellow, and red lines with glowing red points

Modernize performance management

Raise the bar on performance with real-time measurement tools that help you keep everything on schedule and running smoothly. Monitor and adjust daily operations, from solid-waste pickup to winter maintenance and sign inventory. This new chapter in accountability and reliability is found not in static reports but on real-time dashboards.

A computer showing numbers with icons and corresponding green, blue, or red boxes


Dashboards give resident service calls perspective

Baton Rouge public officials turn to GIS to better visualize and handle the thousands of resident service requests they receive on a monthly basis.

Go to the ArcNews article

Products and ArcGIS Solutions

Explore ArcGIS Solutions and product offerings that enhance operations and maintenance.

  • A computer and a phone side-by-side displaying maps with navigation routes

    Apps for field operations

    Improve coordination and operational efficiency in the field. Reduce errors and reliance on paper, boost productivity, and save money.
  • An intersection with clearly marked bike lanes and crosswalks in a densely developed urban area

    ROW Asset Inventory

    Inventory signs, signals, streetlights, and other visible assets in the public right-of-way.
  • A laptop displaying ArcGIS Dashboards with graphs, numbers, and a map

    ArcGIS Dashboards

    Present data and analytics on an intuitive and interactive screen to visualize trends, monitor status in real time, and inform stakeholders.
  • A laptop displaying a map with small red circles and larger yellow circles

    ArcGIS GeoEvent Server

    Gain situational awareness of real-time streaming data. Automatically update maps and databases and send alerts when thresholds are met.
  • A laptop displaying ArcGIS Velocity with a map and a toolbar

    ArcGIS Velocity

    Ingest data from the Internet of Things or third-party APIs in ArcGIS Online to monitor assets, predict maintenance, and optimize processes.
  • A sinkhole in a street blocked off by safety cones

    Citizen Problem Reporter

    Solicit non-emergency requests (for example, blight, graffiti, trash, potholes, clogged drains, and flooding) from the general public.
  • A laptop displaying ArcGIS Insights with multi-colored maps

    ArcGIS Insights

    Perform advanced analytics such as spatial, statistical, predictive, and link analyses to improve services, budget allocation, and more.
Explore more solutions

Request a demo

Please fill out your details below for us to contact you for the demo.

Get in touch with us

Email Us

Write to us at

Start Email

Call Us

Talk to us over the phone