Your new support experience is here!
Esri India support services
Esri India support services are designed to ensure you get maximum value from your organisation’s investment in Esri products. Starting January 8, 2021, all our Esri product customers are enabled for a new online support experience. With the new process, now you can:
- Submit or create new support cases.
- Track the progress of your support cases.
- Update existing case with additional notes / attachments.
- Access old cases and support history.
Technical support services
It is our continuous endeavour to ensure that you always experience the best of Esri technology with best of technical expertise from us with minimum downtime. Our technical support services would now be accessible via:
- Online Request (via MyEsri)
- Email Support (customercare@esri.in)
- Telephonic Support Helpline (Toll free number:1800-102-1918)
What’s My Esri?
My Esri is a self-service, intuitive single window interface, designed to allow Esri customers with a quicker and easier way to manage their software downloads, e-learning and technical support. All the support requests of Esri products, received online, via telephone or email would now be registered in the respective MyEsri account of an organization. Within MyEsri organization account, respective individual users accounts can be included to provision access to various services of MyEsri including technical support. It is recommended for the users to activate their individual Esri Public Accounts and link it with their Esri End User Number to get this new experience enabled for their use in MyEsri.