Enjoy the convenience of prioritized incident management, personalized technical support, and staff that focus on understanding your business needs, goals, and industry workflows with the Esri Premium Support Services program. Our Premium Support program is designed to meet the needs of organizations that are developing, implementing, or supporting complex, mission-critical GIS deployments. Increase operational productivity and reduce risk by building a lasting partnership that will maximize your investment in Esri's technology.
Why Premium Support?
|New Software Releases||✔||✔|
|Patches and service packs||✔||✔|
|Unlimited Telephone Support||✔||✔|
|Live Remote Support||✔||✔|
|Esri Online Support||✔||✔|
|Esri Support Customer Advocacy||✔||✔|
|GeoNet - The Esri Community||✔||✔|
|Priority Support and Routing||✔|
|Local Business Hours Availability||✔|
|Assigned Technical Account Manager||✔|
|24/7/365 Support Availability||✔|
|24/7/365 Incident Work Clock||✔|
|Daily Incident Status Updates||✔|
|Proactive Information Sharing and Account Reviews||✔|