Premium Support

Learn more about Esri’s industry-leading support service options.

Premium Support

Enjoy the convenience of prioritized incident management, personalized technical support, and staff that focus on understanding your business needs, goals, and industry workflows with the Esri Premium Support Services program. Our Premium Support program is designed to meet the needs of organizations that are developing, implementing, or supporting complex, mission-critical GIS deployments. Increase operational productivity and reduce risk by building a lasting partnership that will maximize your investment in Esri's technology.

Premium Support Features


Why Premium Support?

Support Features Standard Premium
New Software Releases
Patches and service packs
Unlimited Telephone Support
Live Remote Support
Esri Online Support
Esri Support Customer Advocacy
Knowledge Base
Product Documentation
GeoNet - The Esri Community
Priority Support and Routing
Local Business Hours Availability
Assigned Technical Account Manager
24/7/365 Support Availability
24/7/365 Incident Work Clock
Daily Incident Status Updates
Proactive Information Sharing and Account Reviews

Online support on MyEsri portal is enabled for Esri products only. Support for partner products e.g. ENVI and ArcFM is available via email and telephone.