How do I request a refund?

To request a refund within 30 days of your purchase, please contact storehelp@esri.com and include the following:

• User name
• Order date
• Order reference ID number
• Product/Line item(s) you wish to return
• Your contact information in the event an agent must speak with you

Outside of 30 days, please contact Esri Customer Service or your local Esri distributor.

• Please note, credit card refunds cannot be processed after 90 days.